Eimhin Rafferty

Lecco, Italy • +393792058117 • eimhin@pm.me • case studies • linkedin/eimhin

Professional Experience

Managed product roadmap for Editor, Data Services, and Customer Onboarding verticals. Defined, gathered and analyzed metrics to drive decision-making and inform OKRs.
Led product feature discovery, requirements gathering, and authored PRDs to drive product development. Collaborated with Sales, Customer Support, and other product teams to balance growth features and core product development.
Delivered new planar graph data structure and compatible Editor 4.0 modelling platform. Supported users with advanced tools, resulting in a 2.5x increase in data conversion quality and a 1.8x reduction in conversion times.
Conducted daily standups and weekly backlog refinement calls to ensure alignment and progress within the remote first, agile team in 2 week cycles over rolling 6 committed backlog week cycles.
Provided sales demos, customer support, and onboarding, supporting business activities.
Led technical initiatives, including single tenant instance productisation and deployment, and custom integrations with customer platforms for both proof of concept and production features.

Conducted major pricing analysis initiative, designing and validating a new pricing model using a dataset of 130k inventory rooms and 100k inventory items, with deep data drien insights reported to c-suite via tableau.
Technical Manager delivering the “Record Model Initiative,” a $2.7M project to deliver uniform, verified real estate data, significantly informing key business metrics.
Established ring-fenced maintenance protocols and workflows to accurately maintain critical business data based on the Record Model Initiative, ensuring that teams could trust the reliability of their data.
Managed design software and workflows, serving as Contract Administrator for $3M in Autodesk services and software.
Re-engineered processes for Design Studios, reducing sales and pre-con collateral production time from 2.5 days to 2 hours, impacting 70% of EMEA sales.
Developed and maintained documentation, training content, and tools for internal and external teams to deliver accurate design information. Supported this with bespoke plugins and utilities to streamline productivity and quality control, integrating with third-party applications.
Built strong working relationships across Technology, Sales, Operations, and Finance organisations, advocating for the needs of real estate data integrity and supporting sales and operations strategies.

Responsible for planning, maintaining and enforcing the ‘Project Building Information Model Execution Plan’ (BEP) for £480M Airport Campus Development Project. Implemented BS 1192 standards on the project across multiple parties.
Developed and Implemented new technology processes to increase efficacy and accuracy, including: Reduced biweekly design freeze from 72hrs to 8hrs & deliverable set production time from 4hrs to 20 mins.

Responsible for practice wide building information management and digital contract documents on projects from concept through to construction in education, healthcare and residential sectors.
Served on a technical advisory group for a shared professional indemnity insurance group, providing expertise on BIM and design technology in practice.
Led a practice-wide digital transformation from CAD workflows to fully BS:1192 compliant BIM workflows in an ISO 9001/27001 accredited firm.

BSc (Hons) in Architectural Technology Technological University Dublin 09/2005 - 05/2010

Technical Skills: Product Lifecycle Management, Market Research, Agile Methodologies, Project Management, Data Analysis, Product Roadmapping, User Experience (UX) Design, Wireframing and Prototyping, Digital Tranformation
Soft Skills: Communication, Leadership, Strategic Thinking, Problem-Solving, Customer Focus, Data Driven Decision-Making, Collaboration
Tools and Software: Python, SQL, Tableau, Looker, Typescript, Jira, Linear, Figma, Monday.com, Miro, Lucidchart, Lookback, Google Analytics, Mixpanel, HubSpot, Slack, Excel, Postman, Notion, Retool